Use the code "LOCKDOWN" at the checkout to get free shipping on your first order!

FREE STANDARD SHIPPING ACROSS AUSTRALIA FOR ORDERS OVER $75

Shipping Information

As all orders are being dispatched within usual timeframes.

Our Team is maintaining a very high standard of hygiene, by sanitise equipment, gloves, wearing face masks and protective clothing to ensure that your goods are more than safe when handled and when they arrive to you.

In addition to our team implementing precautionary in-house protocols;

  •  All Parcels will no longer require a signature for delivery, to minimise your contact with the postman,
  • The Australia Post may be experiencing delays due to current travel restrictions and border closures 

 

    TO AUSTRALIA:

    (Shipped with Australia Post)

    SERVICE:

    TIME:

    COST:

    Express

    1 - 2 Working Days

     
    - rural area's may incur 1 additional working day

    $12.99

     

    Standard

    3-5 business days, please allow more time due to COVID-19 Restrictions

     

    $7.99

     

    TO INTERNATIONAL:

    PLEASE NOTE ON ORDERS ABOVE $100, INTERNATIONAL SHIPPING IS FREE

    COUNTRY:

    SERVICE:

    TIME:

    COST:

    New Zealand

    Standard

    3 - 5 Working days

    $18

     

    Express

    1 - 2 Working days

    $33

    USA 

    Standard

    6 - 10  Working days

    $24

     

    Express

    2 - 5 Working days

    $39-$51.90

    Canada

    Standard

    2 - 5 Working days

    $24

    UK

    Standard

    4 - 8 Working days

    $24

    Express

    2 - 5 Working days

    $39-$51.90

     

    All Orders will be sent out within 2 business days . (Please allow time dispatched during and just after sale periods and during holiday periods.)

    Australia orders: If you have not received your items within 5 working days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! Resulting in your parcel to be waiting for you at your nearest post office for collection.


    DELIVERY

    If you are not home at the time of your order’s delivery, you will be left a calling card.
    Australian customers: Your order will be redirected to your local post office and you can collect the package from your local post office with your Photo ID.
    International customers: Please contact DHL in your country to reschedule re-delivery for when best suits you.



    ORDER TRACKING

    - Once your order is packed and dispatched, you will receive an email with your order’s tracking number.
    - You will be sent a unique tracking code for your package that can be tracked online.
    - Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
    - If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

     

    PLEASE NOTE:

    - ALL SALES ARE FINAL. Cozy Fox team are fast in processing all customer orders to ensure all orders are receive on time. If you have double order (the same products). Your order will be shipped out before Customer Care can attend to this. If your have received your double order- Simply proceed to our Returns Info.

    Please note Cozy Fox do not operate on public holidays. 

    .template-collection .page-width { max-width: 100%; }