Return Policy

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in-love with the product that you have purchased online, for any reason, Cozy Fox will provide you with a full refund.

RETURNS POLICY

• Items MUST be return within 14 days of Purchase Date.
• Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Cozy Fox undertake strict quality control on every item prior shipment & upon receiving return).
• It is the customer’s responsibility to pay all return shipping costs.

 

NOTE

• Returns received later than 14 days, will not be accepted and will be returned to the customer.
• Return product/s will be assessed upon arrival, to ensure it complies with our Returns policy.
• Any items, which do not comply with our Returns Policy will NOT be accepted and will be return back to the customer.

 

RECEIVED A FAULTY ITEM

• If you have Received a Faulty Item, please email our Customer Support team (within 5 days of receiving package) via support@cozyfox.com.au to be instructed what to do.
• You will not be reimbursed Returns fee's if our Customer Care team have not advised you via email, prior returning the faulty package.
• Be sure to use a traceable delivery method for returning your item/s, as Cozy Fox is not held responsible for lost/ damaged returns in transit.

 

 EXCHANGES

• A Store Credit will be issued, so you can re-purchase a new item.

CONDITION OF RETURN

All Garment/s must be returned:

• In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
• With all Tags attached in original packaging.
• Sale items can NOT be returned (Excluding full priced items purchased using a discount code) 
• If a item is damaged through misuse, neglect or abnormal use. Cozy Fox will not be providing a refund, exchange or replacement. 

 

REFUNDS & PROCESSING TIME-FRAMES

Our team will try process your refunds as quickly as we can, Please allow 5 - 7 business days for this to be processed. 

• Refunds will be issued to the same method of payment used to create the order.
• For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first
• Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
• You will be informed via the email address that you provided for your order, when this transaction is complete.
• Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email.