NEED TO RETURN YOUR ORDER?
Easy! If you are not in-love with the product that you have purchased online, for any reason, Cozy Fox will provide you with a full refund.
- Items MUST be return within 14 days of Purchase Date.
- Customers who have received product/s with a manufacturing fault or incorrect item, will receive a refund. (Cozy Fox undertake strict quality control on every item prior shipment & upon receiving return).
- It is the customer’s responsibility to pay all return shipping costs.
- Returns received later than 14 days, will not be accepted and will be returned to the customer.
- Return product/s will be assessed upon arrival, to ensure it complies with our Returns policy.
- Any items, which do not comply with our Returns Policy will NOT be accepted and will be return back to the customer.
RECEIVED A FAULTY ITEM
- If you have Received a Faulty Item, please email our Customer Support team (within 5 days of receiving package) via firstname.lastname@example.org to be instructed what to do.
- You will not be reimbursed Returns fee's if our Customer Care team have not advised you via email, prior returning the faulty package.
- Be sure to use a traceable delivery method for returning your item/s, as Cozy Fox is not held responsible for lost/ damaged returns in transit.
- A Store Credit will be issued, so you can re-purchase a new item.
CONDITION OF RETURN
All Garment/s must be returned:
- In Original condition, unworn & unwashed (Free of any stains from Makeup, deodorant, or wear)
- With all Tags attached in original packaging.
- Sale items can NOT be returned (Excluding full priced items purchased using a discount code)
- If a item is damaged through misuse, neglect or abnormal use. Cozy Fox will not be providing a refund, exchange or replacement.
REFUNDS & PROCESSING TIME-FRAMES
Our team will try process your refunds as quickly as we can, Please allow 5 - 7 business days for this to be processed.
- Refunds will be issued to the same method of payment used to create the order.
- For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first
- Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
- You will be informed via the email address that you provided for your order, when this transaction is complete.
- Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email.